Privacy Policy & Cookie Policy

Who We Are

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This website is operated by Gambling Recovery Therapy Limited and Gambling Recovery for All Community Interest Company (CIC).

Together, we provide specialist support for people experiencing gambling harm, including private therapy, funded programmes, educational resources, online communities and professional training.

Depending on the service you access, your personal information may be processed by either Gambling Recovery Therapy Limited or Gambling Recovery for All CIC. Where this applies, we will always ensure your information is handled responsibly, securely and in accordance with applicable data protection laws.

For the purposes of UK data protection legislation, each organisation acts as the Data Controller for the services it provides.

Our Commitment

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We understand that many people who contact us are experiencing extremely sensitive and personal circumstances.

Protecting your privacy, maintaining confidentiality and handling your personal information with care are fundamental to everything we do.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

Information We Collect

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Depending on how you interact with us, we may collect:

Personal Information

• Name
• Email address
• Telephone number
• Postal address (where required)
• Country of residence

Programme Information

Information you voluntarily provide relating to:

• gambling-related experiences
• emotional wellbeing
• family circumstances
• financial experiences
• programme participation

Technical Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookie preferences

How We Use Your Information

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We use your information to:

• respond to enquiries
• administer programmes and services
• provide therapeutic support
• communicate with you
• process payments
• provide access to online learning platforms and communities
• improve our services
• maintain safeguarding procedures where necessary
• comply with legal and regulatory obligations

Where you have given consent, we may also send you information about our services, resources and future programmes. You may unsubscribe at any time.

Lawful Basis for Processing

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We process personal information using one or more of the following lawful bases:

• Consent
• Performance of a Contract
• Legitimate Interests
• Legal Obligation

Where special category data is processed, we rely on the additional lawful conditions provided under UK GDPR.

Third-Party Providers

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To deliver our services we may use carefully selected third-party providers including providers for:

• website hosting
• payment processing
• email communications
• online learning platforms
• video conferencing
• secure cloud storage
• appointment booking
• analytics

These providers process information on our behalf and are required to maintain appropriate security and confidentiality.

International Participants

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Our services are available internationally.

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information.

Sharing Information

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We never sell your personal information.

Information will only be shared where:

• you have provided consent
• it is necessary to provide our services
• safeguarding requires appropriate disclosure
• disclosure is required by law

Data Retention

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We retain personal information only for as long as reasonably necessary to provide our services, meet legal obligations and maintain appropriate business records.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

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You have the right to:

• access your personal information
• request correction of inaccurate information
• request deletion where appropriate
• restrict processing
• object to processing
• withdraw consent where consent applies
• request data portability where applicable

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Contact Us

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If you have any questions about this Privacy Policy or how your information is handled, please contact:

Cookie Policy

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What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the website function correctly, improve your experience and provide information about how visitors use our website.

How We Use Cookies

We use cookies to:

• remember your preferences
• improve website performance
• understand how visitors use our website
• enhance security
• support website functionality

Types of Cookies We May Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off.

Performance and Analytics Cookies

These help us understand how visitors use our website so we can improve its performance and content.

Functional Cookies

These remember your preferences and improve your experience.

Marketing Cookies

Where applicable, these help us understand the effectiveness of our marketing activities. These will only be used where you have given consent.

Managing Cookies

Most web browsers allow you to manage, block or delete cookies through your browser settings.

Please note that disabling certain cookies may affect how parts of the website function.

Third-Party Cookies

Some third-party services used on our website, such as embedded videos, booking systems, payment providers or analytics services, may also place cookies on your device.

These providers have their own privacy and cookie policies.

Changes to This Policy

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We may update this Privacy Policy and Cookie Policy from time to time to reflect changes in legislation, technology or our services.

The latest version will always be available on our website.